CompTIA A+ 220-901 and 902 Course and Exam Pack with CompTIA Accredited E-book Study Guide

CompTIA A+ 220-901 and 902 Course and Exam Pack with CompTIA Accredited E-book Study Guide

£595.00 Inc. VAT

Description

 
 

IT success stories start with CompTIA A+ certification. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career.
 
 
Held by over 1 million IT professionals worldwide, CompTIA A+ is the most essential IT certification for establishing an IT career. If you’re new to the IT industry, this will help you put your best foot forward. And if you’re already an IT professional, the CompTIA A+ certification validates your skills and can boost your career.
 
 
What are the benefits of getting A+ certified?
 
 
A+ is comprehensive and vendor-neutral
A+ certified professionals have mastered the technologies found in today’s extensive and varied IT environments, from mobile to traditional devices and operating systems. They can confidently handle the most challenging technology problems more efficiently. Learn more with this infographic.

 
A+ validates foundational skills
A+ establishes best practices in troubleshooting, networking and security across a variety of devices to set the stage for IT careers. The certification also matches professional tech skills with communication skills.

 
A+ is trusted by employers
As businesses and governments worldwide continue to adopt mobile and cloud technology, they trust A+ certified professionals to keep their devices running and organizations working smoothly.

 
A+ is globally recognized and accredited
CompTIA A+ is compliant with ISO 17024 standards and is approved by the U.S. Department of Defense to meet directive 8570.01-M requirements.

 
A+ is industry supported
A+ is developed and maintained by leading IT experts. Content for the exams stems from a combination of industry-wide survey feedback and contributions from our team of subject matter experts. Learn more about the people behind the CompTIA A+ exam development and the CompTIA A+ Advisory Committee.
 
Companies that hire people with CompTIA A+ include:

 

  • Canon
  • Dell
  • HP
  • Intel
  • U.S. Department of Defense

 
 
Jobs that use the CompTIA A+:
 

  • Technical Support Specialist
  • Field Service Technician
  • IT Support Technician
  • IT Support Administrator

 
 
Course Delivery: Online
Access Period: 12 months
 
What do I get in this Pro Pack?
 

  1. The CompTIA A+ 220-901 & 902 online course with mock exams
  2. The exam fee paid for to sit the CompTIA A+ 220-901 and 902 exam
  3. A CompTIA accredited Sybex CompTIA A+ 220-901 and 902 Complete Study Guide (e-book)

 
 
What’s covered in this course?
 
 
The CompTIA A+ is divided into parts: 220-901 and 220-902. The CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues. The CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. You must pass both exams to become A+ certified.
 
 
CompTIA A+ 220-901

 
Introduction

  • Toolkit

 

Module 1

  • BIOS/UEFI Configuration Settings
  • Installing Firmware Upgrades
  • BIOS Component Information
  • BIOS Configurations
  • Built-In Diagnostics
  • Monitoring
  • UEFI Settings

 

Module 2

  • Motherboard Components-Purposes and Properties
  • Motherboard Form Factors
  • Expansion Slots
  • RAM Slots
  • CPU Sockets
  • Chipsets
  • CMOS Battery
  • Power Connection Types
  • Fan Connectors
  • Front Panel Connectors
  • Motherboard Components Demonstration

 

Module 3

  • Compare and Contrast RAM Types and Features
  • RAM Types
  • RAM Configurations
  • Single Sided vs. Double Sided RAM
  • Memory Stick (RAM) Demonstration

 

Module 4

  • Installing and Configuring PC Expansion Cards
  • Sound Cards
  • Video Cards
  • Network Cards
  • Serial and Parallel Cards
  • USB Cards-Firewall and Thunderbolt Cards
  • Storage Cards
  • Modem Cards and Wireless/Cellular Cards
  • Speciality Cards
  • Expansion Cards Demonstration

 

Module 5

  • Installing/Configuring Storage Devices and Media
  • Optical Drives
  • Magnetic Hard Drives
  • Hot Swappable Drives
  • Raid Types
  • Tape Drives
  • Types of Hard Drives Demonstration

 

Module 6

  • Installing CPU’s and Applying Cooling Methods
  • Socket Types
  • Characteristics
  • Cooling Methods
  • CPU Types and Features Demonstration

 

Module 7

  • PC Connection Interface/Characteristics and Purposes
  • Physical Connections
  • Serial and Parallel Connectors
  • VGA/HDMI and DVI Connectors
  • Audio/RJ and Thunderbolt Connectors
  • Wireless Connections
  • Connection Characteristics
  • Speed and Distance
  • Cables and Connector Types Demonstration

 

Module 8

  • Installing Power Supplies
  • Connector Types and Voltages
  • Power Specifications
  • Dual Voltage Options
  • Power Supply Demonstration

 

Module 9

  • Selecting Components for a Custom PC Configuration
  • Graphic/CAD/CAM Design Workstations
  • Audio/Video Editing Workstation
  • Gaming PC’s
  • Home Theatre PC
  • Thick and Thin Client
  • Home Server PC

 

Module 10

  • Display Devices and Features
  • Display Types
  • Florescent vs LED Backlighting
  • Types of LED Displays
  • Refresh and Frame Rate
  • Display Brightness/Analogue vs Digital
  • Display Special Needs
  • Aspect Ratios
  • Display Settings Demonstration

 

Module 11

  • PC Connectors and Associated Cables
  • Display Connector Types
  • Display Cable Types
  • Device Cables and Connectors
  • Adapters and Converters
  • HDMI/DVI Cable Demonstration

 

Module 12

  • Installing and Configuring Peripheral Devices
  • Input Devices
  • Output Devices
  • Input and Output Devices

 

Module 13

  • Installing and Configuring Multifunction Devices
  • Printer Configuration Settings
  • Device Sharing
  • Integrated Printer Server
  • Remote Printing
  • Configuring Shared Devices
  • Data Privacy
  • Hard Drive Caching
  • Printer Configuration Settings Demonstration

 

Module 14

  • Printer Technologies
  • Laser Components
  • Imaging Process
  • Inkjet Printers
  • Inkjet Components
  • Thermal Printers
  • Impact Printers
  • Virtual Printers
  • Virtual Printers Demonstration

 

Module 15

  • Printer Maintenance
  • General Laser Maintenance
  • Paper Jams
  • Laser Issues
  • Maintenance Tasks
  • Printer Calibration
  • Thermal Printer Maintenance
  • Impact Printer Maintenance
  • Inkjet Printer Maintenance
  • Module 16
  • Network Cables and Connectors
  • Fibre Connectors
  • Twisted Pair Connectors
  • Wiring Standard
  • Coaxial Connectors
  • Cable/Connector Demonstration

 

Module 17

  • Comparing Connector/Cabling Characteristics
  • Fibre Cabling Characteristics
  • Twisted Pair Cabling Characteristics
  • Splitters and Signal Quality

 

Module 18

  • TCP/IP Properties and Characteristics
  • IP Classes
  • IPv4 vs. IPv6
  • APIPA vs. Link Local
  • Static vs. Dynamic IP Addressing
  • Client Side DNS and DHCP
  • Subnet Mask vs. CIDR
  • Gateway
  • DNS/DHCP Configuration Settings Demonstration

 

Module 19

  • TCP/UDP Prots and Protocols
  • Protocols
  • Port Numbers
  • TCP vs. UDP

 

Module 20

  • Wi-Fi Network Standards and Encryption
  • Wireless Network Standards
  • Modulation Technologies
  • Encryption Types
  • Connecting to a SSID Network Demonstration

 

Module 21

  • Installing and Configuring Wireless and Wired Routers
  • Wireless Router Channels
  • Router Port DHCP
  • Demilitarized Zone (DMZ)
  • Network Address Translation (NAT)
  • Quality of Service (QoS)
  • Firmware
  • Universal Plug n Play (UPnP)

 

Module 22

  • Internet/Network Connection Types and Features
  • Internet Connection Types
  • Cellular Connections
  • Network Types

 

Module 23

  • Network Architecture/Device Functions and Features
  • Hubs and Switches
  • Routers and Access Points
  • Bridges and Modems
  • Firewall
  • Repeaters
  • Ethernet Over Power and Power Over Ethernet
  • Network Device Hardware Demonstration

 

Module 24

  • Networking Tools
  • Cable Tools
  • Multimeter
  • Wi-Fi Analyzer
  • Networking Tools Demonstration

 

Module 25

  • Laptop Hardware Components/Installation/Configuration
  • Expansion Options and Memory
  • Ports and Adapters
  • Hardware/Device Replacement
  • Laptop Overview Demonstration

 

Module 26

  • Laptop Display Functions and Components
  • Display Types
  • Display Components
  • LCD Power Inverter
  • Display Digitizer

 

Module 27

  • Laptop Functions and Features
  • Special Function Keys
  • Touch Pad and Screen Rotation
  • GPS and Airplane Mode
  • Docking Stations/Cable Locks/Removable Screens
  • Laptop GPS and Airplane Mode Settings Demonstration

 

Module 28

  • Mobile Device Characteristics
  • Tablets and Smart Phones
  • Wearable Devices
  • Phablets and e-Readers
  • Smart Cameras and GPS

 

Module 29

  • Accessory Ports and Mobile Devices
  • NFC Connection Types
  • Proprietary Connection Types
  • Lightning Connection Types
  • Wireless Connection Types
  • Mobile Device Accessories

 

Module 30

  • Troubleshooting Motherboards/RAM/CPU/Power
  • Shutdowns and Lockups
  • Bootup Issues
  • Overheating and Indicator Lights
  • Proprietary Screen Crashes
  • Distended Capacitors
  • Troubleshooting Tools

 

Module 31

  • Troubleshooting Hard Drives and RAID Arrays
  • Common Hard Drive Symptoms
  • Failure to Boot
  • Drive Not Recognized and Other Symptoms
  • BSOD/Pin Wheel and S.M.A.R.T Errors
  • Hardware and Software Tools
  • Defragmenting and Hardware Drive Demonstration

 

Module 32

  • Troubleshooting Video Projectors and Display Issues
  • VGA Mode and Video Drivers
  • Display and Projector Common Symptoms
  • Managing Device Drivers Demonstration

 

Module 33

  • Troubleshooting Wired and Wireless Networks
  • Wireless Connectivity Common Symptoms
  • Troubleshooting APIPA/Link Local Address
  • Limited/Local and Intermittent Connectivity
  • Wireless/Wired Connectivity Hardware Tools
  • Command Line Tools
  • Command Line Tool Demonstration

Module 34

  • Troubleshooting and Repairing Mobile Devices
  • Troubleshooting Common Symptoms
  • Disassembling and Re-Assembling Devices

 

Module 35

  • Troubleshooting Printers
  • Troubleshooting Common Printer Symptoms
  • Printer Repair and Maintenance Tools
  • Course Closing

 

CompTIA A+ 220-902

 

Introduction

 

Module 1

  • Features and Requirements of Microsoft Operating Systems
  • Identifying Features
  • Windows Features
  • System Restore and Event Viewer
  • File Structure and Paths
  • Other Features
  • Upgrade Path
  • Upgrade Tools
  • System Tools Demonstration

 

Module 2

  • Installing Windows PC Operating Systems
  • Boot Methods
  • Types of Installations
  • Partitioning
  • File System Types and Formatting
  • Installation Parameters

 

Module 3

  • Microsoft Command Line Tools
  • Commands to Know
  • Available Command Privileges
  • Command Prompt Navigation
  • Commands Demonstration

 

Module 4

  • Operating System Features and Tools
  • Windows Administrative Tools
  • MSCONFIG
  • Task Manager
  • Disk Management
  • Clean Installation Tools
  • System Utilities
  • Computer Management Demonstration
  • Device Manager Demonstration
  • User Accounts Demonstration
  • Performance Monitor Demonstration
  • Windows Services Demonstration
  • Print Management
  • System Configuration Demonstration
  • Task Manager Console Demonstration
  • Registry Editor Demonstration
  • Microsoft Management Console Demonstration
  • Defragmenting Optical Drives

 

Module 5

  • Control Panel Utilities
  • Internet Options
  • Display Settings
  • User Accounts and Folder Options
  • System Properties
  • Security Center/Action Center
  • Power Options
  • Programs and Features/Homegroups
  • Devices and Printers/Sounds
  • Troubleshooting/Network and Sharing Center
  • Control Panel/Internet Options Demonstration
  • Display Demonstration
  • Power Options Demonstration
  • Programs and Features Demonstration
  • Sound Demonstration
  • Troubleshooting/Network and Sharing Demonstration

 

Module 6

  • Client and Desktop Windows Networking
  • Homegroup vs Workgroup
  • Domain Setup
  • Network and Administrative Shares
  • Network Connections
  • Remote Desktop Connections
  • Network Sharing Settings
  • Firewall Settings
  • Alternative IP Address Configuration
  • Network Card Properties
  • Joining a Computer to a Domain Demonstration
  • Administrative Shares
  • Mapping Drives Demonstration
  • LAN Setting for Proxy Server Demonstration
  • Connecting to a Remote Desktop Demonstration
  • Alternative IP Addressing Configuration
  • Network Card Properties
  • Joining a Computer to a Domain Demonstration
  • Administrative Shares
  • Mapping Drives Demonstration
  • LAN Setting for Proxy Server Demonstration
  • Alternative IP Addressing Demonstration

 

Module 7

  • Preventative Maintenance Tools and Procedures
  • Scheduled Backups
  • Scheduled Disk Maintenance
  • Maintenance Updates
  • Maintenance Tools
  • Managing Windows Update Settings
  • Diskcheck and Defrag Demonstration

 

Module 8

  • Operating Systems Features and Functionality
  • Best Practices
  • Disk Maintenance Utilities
  • Shell/Terminal Tool
  • Screen Sharing Tool
  • Force Quit and xkill Tool
  • Operating System Features
  • Basic Linux Commands

 

Module 9

  • Setup and Usage of Client Side Virtualization
  • Virtual Machines Requirements
  • Client Side Virtualization Demonstration

 

Module 10

  • Basic Cloud Concepts
  • Cloud Based Services
  • Cloud Models
  • Cloud Benefits and Resource Pooling
  • Measured Service

 

Module 11

  • Network Host Services
  • Server Roles
  • Internet Appliances
  • Legacy Embedded Systems

 

Module 12

  • Mobile Operating Systems
  • Android vs. IOS
  • Application Sources
  • Screen Orientation and Calibration
  • Common Mobile Features
  • Downloading Mobile Applications

 

Module 13

  • Mobile Device Network Connectivity and Email Configuration
  • Enabling and Disabling Wireless/Cellular Networks
  • Corporate and ISP Email Configuration and Security
  • PRI/PRL/Baseband Updates
  • Radio Firmware Updates
  • IMEI vs. IMSI
  • VPN Connection Configuration

 

Module 14

  • Mobile Device Synchronization
  • Synchronization Date Types and Methods
  • Mutual Authentication
  • Synch Installation Requirements
  • Synchronization Connection Types

 

Module 15

  • Common Security Threats and Vulnerabilities
  • Malware Viruses
  • Social Engineering and Spoofing Attacks
  • Zero Day and Zombie/Botnet Attacks
  • Password Attacks and Other Considerations
  • How to Change a Mac Address

 

Module 16

  • Common Prevention Methods
  • Physical Security
  • Biometrics
  • Physical Identification
  • Digital Security Tools and Password Guidelines
  • Firewalls
  • User Education/AUP
  • Least Privilege Principals
  • Managing Multiple Displays

 

Module 17

  • Basic Windows OS Security Settings
  • Users and Groups
  • Setting File Permissions
  • NTFS Directory and File Permissions
  • Sharing Files/Folders and Profile Options
  • Administrative Shares
  • System Files and Folders and Authentication Concepts
  • Encrypting Data at Rest
  • Configuring NTFS Permissions and File Encryption

 

Module 18

  • Enforcing Security Best Practices
  • Password Best Practices
  • Account Management
  • Disable AutoRun and Data Encryption
  • Patch/Update Management

 

Module 19

  • Methods for Securing Mobile Devices
  • Screen Locks and Remote Wipes
  • Device Locator and Remote Backup
  • Login Restrictions and Maintaining Updates
  • Device Authentication and Trusted Sources
  • Firewalls and Policies and Procedures
  • Downloading a Smartphone Firewall Application

 

Module 20

  • Data Destruction and Disposal Methods
  • Physical Destruction
  • Recycling and Repurposing

 

Module 21

  • Securing SOHO Wireless/Wired Networks
  • Wireless Precautions
  • Changing Default Access Credentials
  • Enabling MAC Filtering
  • Wireless Network Security Measures

 

Module 22

  • Troubleshooting PC Operating Systems
  • Common OS Symptoms
  • Common Error Messages
  • Compatibility Error
  • Slow System Performance
  • Boots to Safe Mode and Files Failing to Open
  • OS Boot Issues
  • Multiple Monitor Orientation
  • Repairing Disks
  • Pre-installation Environments
  • MSCONFIG and Defrag Tools
  • Registry Editors and Other Tools
  • Uninstall/Reinstall/Repair
  • Windows OS Recovery Settings Demonstration

 

Module 23

  • Troubleshooting Common PC Security Issues
  • Common Security Issue Symptoms
  • Security Tools
  • Malware Removal Best Practices

 

Module 24

  • Troubleshooting Common Mobile OS and Application Issues
  • Common Mobile Device Symptoms
  • Troubleshooting Tools

 

Module 25

  • Troubleshooting Mobile OS and Application Security Issues
  • Common Security Symptoms
  • Mobile Device Security Tools

 

Module 26

  • Appropriate Safety Procedures
  • Equipment Grounding
  • Toxic Waste Handling
  • Personal Safety
  • Government Regulations Compliance

 

Module 27

  • Applying Environmental Impact Controls
  • MSDS Documentation
  • Temperature/Humidity Levels and Proper Ventilation
  • Power Issues
  • Protecting the Computer
  • Local Government Regulations Compliance

 

Module 28

  • Addressing Prohibited Content and Policy Concepts
  • Incident Response
  • Documentation and Chain of Custody
  • Software Licensing
  • Personally Identifiable Information
  • Security Policies Best Practices

 

Module 29

  • Communication Techniques and Professionalism
  • Using Proper Language and Guidelines
  • Customer Related Situations and Difficulties
  • Set and Meet Client Expectations
  • Customer Confidential Private Material

 

Module 30

  • Troubleshooting Theory
  • CompTIA Steps to Troubleshooting
  • Course End

 
About the CompTIA Accredited E-Book Study Guide
 
Hudson have partnered with Prodigy Learning to offer this Sybex complete guide to A+ certification. The CompTIA A+ Complete Study Guide is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this book gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively.
 
Sybex CompTIA A+ 220-901 and 902 Complete Study Guide

Now in its third edition, this guide has been updated to reflect the exam’s new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this book helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam.

 

You also gain access to the Sybex exclusive online interactive learning environment and test bank, featuring bonus practice exams, electronic flashcards, and a searchable PDF glossary of the most important terms you need to understand.

 

This book helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors. Review the components of personal computers, laptops, and portable devices Understand operating systems, networks, and security Get up to speed on safety and environmental issues Practice effective communication and the “soft skills” of professionalism More than just a review of computer parts, this book covers everything you’ll see on the exam.

 

This guide covers 100% of exam objectives, including motherboard components, types of network cables and connectors, laptop hardware, Windows and other operating systems, security threats, prevention methods, and much more…

Includes interactive online learning environment and study tools with:

 

  • 4 custom practice exams
  • More than 200 Electronic flashcards
  • Searchable key term glossary

 

Coverage of 100% of all exam objectives in this Study Guide means you′ll be ready for:

 

  • Handling storage devices and peripherals
  • Setting up wired, wireless, and SOHO networks
  • Working with laptops, smartphones, tablets, and e–readers
  • Troubleshooting hardware and networks
  • Managing different versions of Windows, Mac OS, and Linux
  • Securing all types of networks
  • Communicating effectively and professionally
  • Interactive learning environment

 

Take your exam prep to the next level with Sybex′s superior interactive online study tools. To access our learning environment, simply visit http://sybextestbanks.wiley.com, type in your unique PIN, and instantly gain access to:

 

  • Interactive test bank with 4 practice exams. Practice exams help you identify areas where further review is needed. Get more than 90% of the answers correct, and you′re ready to take the certification exam. 240 questions total!
  • More than 200 Electronic Flashcards to reinforce learning and last minute prep before the exam
  • Comprehensive glossary in PDF format gives you instant access to the key terms so you are fully prepared

 

About the Author:

 

Quentin Docter started in the IT industry as a tech support agent for Packard Bell in 1994. Since then he has worked in tech support, network administration, consulting, training, web development, and project management. During his career, he has achieved certifications from CompTIA (including A+), Microsoft, Cisco, Novell, and Sun Microsystems. He is the author of several books. Emmett Dulaney, A+, Network+, Security+, MCT, is an assistant professor who has written several certification books on Windows, Security, IT project management, and UNIX. He is also a well–known certification columnist for Certification Magazine and Campus Technology. Toby Skandier, A+, Network+, i–Net+, Server+, is founder of Talskan Technologies, LLC, a technical education provider.

 
Technical Details:
 

Title: CompTIA A+ Complete Study Guide: Exams 220-901 and 220-902
Author(s): Quentin Docter, Emmett Dulaney, Toby Skandier
Publisher: Sybex
Copyright year: © 2016
Edition: 3rd
Print ISBN: 9781119137856, 1119137853
eText ISBN: 9781119137870, 111913787X

 
How do I book my exams?
 
 
Once you have completed each course and passed the mock tests, you have the option to sit the official CompTIA A+ 220-901 and 902 exams and get certified. The exam fee for each course is already paid for as part of this pro pack. To book your exam date, email [email protected] with your preferred date and time. We will usually reply to you within 24 hours (during business hours: Mon-Fri 9:30am-6pm GMT) to advise you whether your time slot has been approved. If approved, you will receive a second email with further instructions. We ask that you give us at least seven days notice to book your exam slot. We recommend you take one exam after completing each course, rather than attempting to take both exams after completion of the entire course. On the day of your exam, you will be required to attend a test centre. Please note your exam voucher is valid for 12 months from the date of enrollment
 
Exams are included Click here to find your nearest CompTIA test centre.
 
 
What do I need?
 
 
All you need is an internet connection and a PC.  While most of the lessons work on MACs, we recommend you use a PC for the best performance.  Certain parts of the course may not display properly on older MACs.  Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java.  Just follow the on-screen prompts.

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