Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.
Customer service is an extremely important part of maintaining ongoing client relationships, which are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Although many people may work behind the scenes at a company, it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.
This skills bundle covers a variety of customer services courses from critical elements of customer service training, to learning how to use the telephone as a sales tool. You will have full access to all 4 courses to pick and choose what you want.
Courses can be accessed on both Mac and PC
Access Period: 1 month
Total Duration: 6 hours
How does it work? Online video and downloadable notes
Are there online assessments included? Yes
Are there simulators included? Yes, with some of the courses.
Equipment required: PC or laptop and an internet connection
Is it accessible on all devices? Yes
Courses can be accessed on tablets and smart phones
What’s in the bundle?
- Call Center Training: Sales and Customer Service Training for Call Centre Agents
- Telemarketing: Using the Telephone as a Sales Tool
- Customer Service: Critical Elements of Customer Service
- Customer Service Training: Managing Customer Service
For a complete breakdown of each lesson, please email firstname.lastname@example.org.
How our soft skills courses look