Terms and Conditions of Supply and Use

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of our products and services (e.g. online courses, live online classes, live labs, practice tests, exam vouchers, etc) listed on hudsoncourses.com. Please read these terms and conditions carefully before ordering any products or services from our site. If you do not accept these terms and conditions you will not be able to purchase any of our products or services.

 

Information About Us and Use of Your Information

1.1 hudsoncourses.com is a site operated by Hudson Courses Limited (we).  Hudson is a trading name of Hudson Courses Limited. We are registered in England and Wales under company number 09116274 and with our registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

1.2 By using our products and services, you agree to our Privacy Policy which can be found at http://hudsoncourses.com/privacy-policy/.

Service and Product Availability

2.1 We make no guarantees as to the downtime of our site or services and you accept there may be times when the site may not be accessed due to essential maintenance repairs or upgrading of services and/or software.

2.2 You acknowledge that we do not supply certifications upon the completion of your course.  These are supplied by certifying bodies, such as the IASSC, Microsoft, Cisco, CompTIA, and other vendors upon the successful passing of your assessment (i.e. examination).  We are a distributor/supplier/ and content developer of online training software only.  Whilst we do not partake in the examination or certifying process, we may be able to offer you guidance on the examination process (if applicable).

Your Status

3.1 You warrant that you are legally capable of entering into binding contracts;

3.2 You warrant that you are at least 18 years old;

3.3 Your use of our products and services includes the ability to enter into contracts and/or to make purchases electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for our services. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions that you enter into on this site.

Formation of Contract and Obligations

4.1 Once your payment and order has been processed, you will receive an e-mail from us acknowledging your order. Login codes for any online course can take up to 48 hours to be emailed to you after your order has been received during working hours (Mon-Fri, 9am–6pm).

4.2 In the event you have opted to pay your course fees through installments, and fail to honor the payments (i.e. stop paying), we reserve the right to pass your details onto a debt recovery company to recover the payments. You will be liable for the outstanding course payments, plus the fees incurred by the debt recovery company.

Licence

5.1 In consideration of you agreeing to abide by these terms and conditions for the purchase and use of our online training material, Hudson Courses Limited hereby grants to you a non-exclusive, non-transferable licence to use the software (i.e. online training course/material) and supporting resources (e.g. practice tests, exams, live practice labs, etc).

5.2 You may: (a) use the software for your personal learning development on one personal computer or device at any one time if the Licence is a single-user licence.

5.3You undertake not to rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify the software or supporting resources.

5.4 You will not reveal your personal login details to any other party.

5.5 You will not lend, sell, swap or otherwise compromise the integrity of your personal login details.

5.6 Unless otherwise agreed between yourself and Hudson Courses Limited (or specified anywhere on the Hudson website), the duration of your course will last for a period of 12 months (unless stated otherwise on the course page at the time of purchase) from the date your login details are emailed to you.

5.7 In the email we send your course activation code, we will clearly state when you must take your exams by (if you have purchased a course with an exam/s). This is usually within 12 months from the date the email containing your course activation code is sent. For the avoidance of any doubt, the duration of your course will last for a period of 12 months (unless stated otherwise on the course page at the time of purchase) from the date your login details or course activation code are emailed to you.

5.8 Some courses on our website auto-renew after 12 months. All courses that do auto-renew, have this information clearly specified where they are advertised on our website. For these courses, once 12 months has lapsed since you enrolled on the course, you will automatically be switched to a rolling monthly subscription at a cost of £39 per month. This will be debited from the payment card you used to enrol on the course the first time. Payment will be taken on the 1st of each month commencing on the 13th month from the date of enrolment. The auto renew is not applicable to Mile2, classroom, Diploma, or live online courses. If you have purchased a course bundle with exam vouchers and the exam vouchers have expired within the 12 month period, the auto course renew feature will not extend your exam voucher expiry dates. Exams must taken within 12 months from the time of enrolment. If you do not wish to continue to access your course account after 12 months, you can cancel the auto-renew feature at any time by emailing support@hudsoncourses.com.

5.9 If we have strong grounds to believe that you have failed to comply with any of the provisions of this contract, we have the right to revoke your Licence.

Availability and Delivery

6.1 Orders will be fulfilled once a registration/enrolment form has been completed (which the customer (i.e. you) will be required to complete during the purchase stage when ordering through our website http://hudsoncourses.com/) and payment has cleared into our bank account.

6.2 If you have purchased a course or course bundle with exams included, your exam voucher/s will be valid for 12 months from the date of enrolment onto the course. Exam vouchers cannot be requested in one lump sum. Additional exams cannot booked if you already have a pending exam date. Request for an exam voucher must be made upon completion of each course and passing the course assessments.

6.3 If you have purchased a course or course bundle with exams included and are paying for your course through installments, you will not be able to book your exam/s until your full balance is paid.

6.4 If you have purchased a course or course bundle with exams included, unless specified otherwise on our website or in writing from Hudson, you must take your exams within 12 months from the date we email your activation/ and or login codes.

6.5 If you have purchased a course or course bundle with exams included, and it includes MeasureUP, Kaplan, or any form of practice tests, you must score 90% four times consecutively in certification mode on the practice tests before we can book your official exams. You will have 6 months access to each practice test and can use them as many times to prepare for each exam. You will have 12 months access to Kaplan or other third-party practice tests – where these are provided in place of MeasureUP practice tests.

6.6 If you have purchased a course or course bundle with Microsoft Office exams included, and it includes GMetrix practice tests, you must score 90% four times consecutively on the practice test you are preparing to take the exam for (e.g. Microsoft Excel 2016/2019) before we can book your official Microsoft Office exam (e.g. Microsoft Excel 2016/2019). Your access to the GMetrix practice tests will expire after 100 tests or 12 months – whichever comes first.

6.7 If you have purchased a course or course bundle with exams included, exams must be taken within 12 months from the date we email your course activation code. The email containing your course activation code will clearly state when you must take your exams by. Exams cannot be booked after this period. For the avoidance of doubt, the 12 month expiration period does not begin when you log into your course for the first time or setup your course account.

6.8 Due to a large number of requests for practice tests, and/or live labs, and/or exam booking requests at certain times, please allow up to 48 hours (during business hours) to receive your practice test, and/or live lab, and/or exam voucher from the time of submitting your request to us by email at support@hudsoncourses.com.

6.9 Before providing you with a practice test or exam voucher, we may request that you email us your certificate of completion for the course you wish to sit your exam for. This is to ensure you have completed the course.

Risk and Title

7.1 The continued use of our products and services is conditional on full payment being received.

7.2 If you have enrolled on a course with exams included and have opted to pay through installments, we reserve the right to charge a £15 admin fee in the event you default on a payment/installment. This will be collected from you prior to booking your exam. Failure to pay this charge will mean we will not be able to book your exam/s.

7.3 If you have enrolled on a course with exams included, you are entitled to one free exam date change in the event you wish to adjust the date you would like to sit your exam. Further exam date changes will incur a £15 administration charge for each date change.

Price and Payment

8.1 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email indicating the price you paid for your course at the time of placing your order online.

8.2 We will only accept credit or debit card payments and payments made via Paypal. We accept the following debit and credit cards: Visa Debit, Mastercard debit, Visa credit card, MasterCard credit card, American Express credit card, Maestro debit card.

8.3 For customers that have opted to pay for their course/s via our installment plan, the duration of your payments will be every month, spread over 4-12 months if agreed otherwise between yourself and Hudson. Payments will be taken every month on the anniversary date of your first payment. If you wish to cancel as per our refund policy, please email support@hudsoncourses.com with your request in writing. Please provide your full contact details and the title of the course you enrolled on. If you wish to cancel your installments and pay your balance in full, please contact the Support Team on 020 3095 0468 between the hours of 9am-6pm GMT, Mon-Fri.

Our Refund Policy

9.1 You may cancel your contract at any time within 14 working days, beginning on the day after the contract has been formed providing you have not accessed your course material (i.e. logged in – including live online classes, registered an account, activated a login code, or downloaded course material).

9.2 All purchase orders will normally be processed within 24 hours (but can take up to 4 hours) during business hours (i.e. Mon-Fri 9am–6pm) from the date you submitted your order online, by email, or over the phone. You have the right to cancel your order within 14 days from that date you made payment, by notifying us either by post or email. If writing to us by post, you must send all letters to: The Support Team, Hudson Courses Limited, 86-90 Paul Street, London , EC2A 4NE, United Kingdom. If emailing us, all notifications must be sent to The Support Team at: support@hudsoncourses.com. We will not accept telephone calls, voice messages, verbal communications, or any other means other than that specified here as confirmation that you wish to cancel your course. If we have not received any confirmation of your wish to cancel using the two methods specified within 14 working days of the date you enrolled on the course and made your first payment, we will not be able to cancel your course and return any payments made.

9.3 Because you have cancelled your contract within the specified period (i.e. 14 days), we will process the refund due to you (if payment has been paid) as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.

9.4 If your course has been purchased using a voucher, a refund may be provided upon receipt of a refund request within 14 days of purchase. This is subject to vouchers not being redeemed (if you have redeemed a voucher you will not be eligible for a refund).

Cancellations

10.1 You have the right to cancel this contract within 14 days from the day you receive the materials/access code/ login codes.

10.2 Notification of cancellation of a course must be made to support@hudsoncourses.com or in writing to: The Support Team, Hudson Courses Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

10.3 By enrolling on an online course (including live online classes, and live labs), then logging in, activating your login link, or setting up your course account by logging in, you are consenting to waive your 14 day right to cancel under the Online Distance Selling Regulations Act.

Liability

11.1 For the avoidance of doubt, you are advised to seek medical advice if you feel ill while accessing your course material online.  If you suffer from any medical condition such as severe back pain or epileptic fits caused by the use of a computer, you will consult with your own doctor over your suitability of the course.

Written Communications

12.1 You agree that communication with us will be mainly electronic. We will contact you by email or offer general information through notices on our website.

Notices

13.1 All written notices given by you and sent to us by post must be mailed to: The Support Team, Hudson Courses Limited, 86-90 Paul Street, London, EC2A 4NE, United Kingdom. All emailed notices given by you must be sent to: support@hudsoncourses.com. We may give notice to you at either the email or postal address you provide on your registration form.

Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these terms and conditions from time to time to reflect: changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Law and Jurisdiction

15.1 Contracts for the purchase of software through our site will be governed by English law.  Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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